Customer Delight 365, a book of wise quotations, personal insights, and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference. Brian, a 20-year veteran of the hospitality industry, shares his tremendous passion for creating memorable customer-service experiences for his clients. His aspiration is for businesses and customer service professionals to join forces to create an inspired vision for customer service: Customer Delight.
Brian takes some of the great quotes of all time and goes beyond just putting words on paper. He interprets and puts his unique spin on each, helping his readers apply the words of the masters to everyday life. Customer Delight 365 will do just that, and do it well. It’s 365 of awesomeness that you can find in one place. Thanks, Brian for making sense 7 days a week, 52 weeks a year.
~Doug Sandler, bestselling author, Nice Guys Finish First
I’ve been a buyer in the hospitality industry for over 20 years, so I’ve experienced a lot of customer service – both good and bad (and occasionally hideous). I wish this book was required reading for every person in a customer-facing role. Brian is absolutely right – when you delight your customers, you create not only loyalty but ambassadors who recommend you to others. That is the secret to longevity in any hospitality career. Buy this book, and use it for daily customer service inspiration.
~Shawna Suckow, CMP, Top 25 Women Meeting Industry Planner, Speaker, Author
This book is a great reminder that it is not our prospects that make us money… it’s our customers! Brian Monahan has written the perfect book for daily motivations about how our attitude is the precursor to sales success.
~Sam Wilder, Publisher, Positive Magazine
Brian brilliantly recites powerful world leader messages to help readers productively maneuver a winning approach to inspire and enhance the customer experience.
~Deborah Gardner, CMP, Award-Winning Author & Speaker
The Pit Bull in a Skirt!
Shout out from Jeffrey Gitomer – King of Sales
Sample reading of Customer Delight 365
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