Brian Monahan is the author of the “Customer Delight 365” and Vice President of Sales and Business Development with Prestige AV & Creative Services. Brian has been serving the meeting and events industry for over 20 years dating back to his career in the United States Marine Corps.

Brian brings a unique blend of passion for customer service excellence, creative event production/design, and exceptional business acumen. In addition to his industry-focused passions, Brian is also passionate about helping others find success in life and business. In 2011, Brian converted this passion into expertise by becoming a certified professional coach. This certification has provided Brian a format for sharing his talents.

Brian currently lives in Cincinnati, OH with his wife Megan and 8-Year-Old Daughter Ella. Brian’s personal and professional mission is to serve as “Your AV Ambassador” sharing his knowledge, resources, and expertise with meeting and event planners, creating memorable and impactful events.

Brian has shared his insights at the MPI Mid-America Conference, Ohio MPI Reach Meetings, Ignite Cincinnati, Reston-Herndon Meeting Planners and other industry organizations.

Audio Visual/Meeting and Event Industry Topics:

• AV Budgets are Not for Dummies: The Top Ten Ways To Maximize Your AV Budget
• The Future is Now What it Used to Be: Discover and Embrace the Latest Meeting, Event and Communication Technologies…Guaranteeing Your Future Success
• Rediscover the Hidden Art of Event Design and Tickle Your Attendees Heart

Customer Service Topics:

• The Heart of Customer Service Success, Delight is the Shift